Review Management

Learn more about how we manage our client’s reviews.

What is Review Management?

As specialists in the field of online reputation management, Internet Removals can efficiently and cost-effectively take over all of your review management needs, providing replies to customers across all known platforms and reporting back to the business with:

General advice & recommendation;
Risk identification & prevention strategies;
Recommended escalations to customer service; and
All other identifiable information that may be useful to the business for the purposes of internal improvement.

In certain cases, customers may leave reviews for a business even without a dedicated page established for it. This creates a new page representing the business, leaving those associated with it completely unaware of the customer review and the newly formed page.

Moreover, many businesses lack the knowledge of how to respond to both positive and negative reviews in a manner that promotes a positive business image. It’s not uncommon for business owners to strongly react to unfair customer reviews, only to find themselves bombarded with even more negative reviews the next day, causing significant damage.

In some cases, customers can leave reviews for a business without a page set up. This then creates a page representing the business, leaving those representing it completely in the dark as to the customer review and the new page that they are listed on.

Furthermore, most businesses do not know how to respond to both positive and negative reviews in a manner that will promote the image of the business. Many a business owner have ‘cut sick’ on unfair customer reviews, only to end up with 100 more the next day in reply, causing 100 times the damage.

A client of Internet Removals once likened review management to “the process of putting an octopus back in a box – every time you get one tentacle back in, another comes out”. We couldn’t agree more!

Why Review Management?

Review platforms offer numerous benefits for both businesses and individuals, facilitating open feedback exchange, increasing accountability, and motivating businesses to strive for higher ratings by providing exceptional products or services.

However, the challenge lies in the fact that most businesses:

Lack an understanding of reviews and review platforms.
Do not have the necessary resources to assign a dedicated review manager.
Lack the skills to effectively manage customer reviews.

In most cases, all three points mentioned above are applicable.

Common Platforms

For most businesses, there are five common review platforms to be managing. These are:

Google My Business
Facebook
Product Review
True Local
WOMO

Our Solution

As experts in the field of online reputation management, Internet Removals can proficiently and cost-effectively handle all your review management requirements. We can provide prompt responses to customers across various platforms and offer the following services to businesses:

General advice and recommendations.
Identification of potential risks and implementation of preventive strategies.
Recommendations for escalating issues to customer service.
Provision of any other relevant information that can be beneficial to the business for internal improvement purposes.